Who do I contact if I need assistance?
How do I place an order?
How do I use the shopping basket?
How are items shipped?
What are the shipping costs?
How do I finalize my order?
What is your return policy?

Who do I contact if I need assistance?

Should you have any questions regarding our Waldorf Gift Cards or your order, please feel free to contact us at 212-872-1238 or via email at WaldorfGiftCards@hilton.com.

How do I place an order?

Click the “Add to Basket” button to add the desired products to your shopping basket. From the shopping basket, you can update the product quantity, remove the item from your basket, continue shopping, or proceed to checkout. Once your shopping basket is finalized, click the “Checkout” button to begin the order process.

Once you select “Checkout,” you will be brought to the Shipping Form. This form contains all the necessary information to deliver your order to the intended recipient. Fill out all the fields indicated and specify your desired shipping method. If any information is entered incorrectly, you will see an error message displayed in red text at the top of the page. This is to notify you to enter any missing information. Once this form is complete, click the “Continue” button.

After clicking “Continue,” you are now on the Billing Form. This page contains your billing information. If any information is entered incorrectly, you will see an error message displayed in red text at the top of the page. This is to notify you to enter any missing information. Once this form is complete, click the “Place Order” button.

After clicking “Continue,” you are now on the Review Order Page where all of the details of your order can be reviewed. If any information in inaccurate, select the “Edit” button to make the necessary changes. If the order is correct, click the “Send Order” button to process.

You are then taken to the Order Confirmation page. It is recommended to print this page for your records.

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How do I use the shopping basket?

The shopping basket contains all the items you selected while you were shopping. When you add an item to your basket it will update the Shopping Basket. From the shopping basket, you can update the product quantity, remove the item from your basket, continue shopping, or proceed to checkout.

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How are items shipped?

There are two shipping options from which you can choose:
1. Hold for Pick-Up – The Waldorf=Astoria will process your gift card purchase and hold it at the Front Desk for you to pick up in person. Please bring your Order Confirmation page with you to retrieve the purchase.
2. Federal Express Overnight – To be delivered by the next day. The cost for this shipping method is $9.95. Orders received after 5pm will be processed on the following business day.


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What are the shipping costs?

Shipping costs are as follows:

Federal Express Overnight - $9.95/order. Orders received after 5pm will be processed on the following business day.


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How do I finalize my order?

To place your order, click the “Send Order” button on the Review Order page. By clicking on the "Send Order" button you are authorizing a charge to the credit card you have provided. A final summary of your order will be displayed along with your order number on the Order Confirmation page. It is recommended to print this page for your records and please refer to this number when referencing your purchase.

You will also receive an email of the order you have just placed.

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What is your return policy?

Unfortunately, Waldorf Gift Cards cannot be returned. For further information or assistance, please contact us at 212-872-1238.

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